Businesses need to value their customers’ invested time and the ease of availing the services bringing the customer satisfaction level to a point where the company can reap the revenue without incurring costs to the company. Facilitating an open communication system that offers hassle-free, quick and comfortable connectivity to your corporation empowers customers & partners into investing their time & money into your business. Irrespective of the size of the enterprise, undertaking the task of handling business calls along with understanding the issues of the customers and providing appropriate solutions can be perplexing & a bit of an inconvenience. Upgrading your business call management system to cloud telephony services with Interactive Voice Response (IVR) feature makes the process of routing, recording, analysing & overall handling much simpler and more effective.
To avail of the benefits of IVR, it is critical to choose an efficient and professional IVR service provider in India who can amplify your profitability by providing the best customisation, automation and support management embedded in their IVR system. Selecting the right IVR provider can be tricky, time – consuming and confusing. If you are an enterprise in search of the best IVR service provider your search ends here. After thorough research of the market, here are the top 10 IVR service providers in India for your business.
MCUBE is a leading IVR service provider in India ensuring unified business communication through advanced cloud telephony services. MCUBE has revolutionised the cloud telephony service sector with its outstanding customer satisfaction & customer experience standards giving tough competition to long-standing giants in the market. Sophistication in connectivity and ease of setup of the IVR system makes MCUBE IVRs the most sought-after product in cloud telephony business requirements. Apart from a customised pre-programmed interactive IVR platform, MCUBE also offers features like Multi-level IVR, Automated Helpline & Telesites. Free demonstrations for the service can also be arranged with just one click that helps in understanding and learning more about the service. Seamless integration with CRMs and call recording & monitoring features with a dedicated service support team makes MCUBE the top choice for all kinds of business proprietors who like using state of the art technology at the most cost-effective budget.
Collaborating with a few of the top companies, Servetel is giving close competition to MCUBE about becoming one of the best IVR service providers. Servetel is a part of Real-Time Data Services (RTDS) and teams up with Ace Cloud Hosting & The Real PBX for offering cloud hosting solutions. The services include text to speech element, call barging & whispering, multilevel IVR, professional voice-over artists and more. Businesses can avail of free trials with Servetel before getting the services which assist in making the decisive choice.
Voicent is one of the globally recognised cloud communication solution providers that is also getting a stronghold as an IVR service provider due to its all-in-one communication software, intelligent interaction tools and blended call centre solutions. Voicent’s IVR Studio delivers high-quality experiences with flawless menus & options. With salient features for both inbound and outbound IVR services, Voicent offers powerful IVR applications such as voice to email, call-in surveys, subscription renewal, shipment tracking, etc.
4) Ring Central
Cloud business communication solutions including messaging, phone, video, & contact centre services provided by Ring Central targets both small and large enterprises in all sectors. Ring Central offers a global outlook in terms of connectivity which acts as a bridge for easy reachability to customers for the sales agents. The services and functionality of Ring Central’s IVR solution empower a flexible, customised and budget-friendly solution to the businesses.
If you are looking at a technologically advanced IVR system, then Talkdesk can provide you with the best artificially intelligent optimised IVR solution with real-time analytics, error detection and advanced IVR metrics. Talkdesk covers a range of industries with a strong clientele base focusing mainly on remarkable customer experience and satisfaction levels.
Knowlarity presents a tight race to most of the emerging cloud telephony providers due to its streamlined business communication approach. Knowlarity also offers a multi-level IVR solution like MCUBE that works on dual-tone multi-frequency inputs. Knowlarity IVR solution focuses on easy set-up, personalised IVR systems that can help in managing large call volumes, easy installation and activation, improving the branding of the company, and generating leads.
Ameyo extends customer engagement solutions for sales, service & collections to all industry sectors offering services such as inbound & outbound call centre solutions, autodialers, IVR systems, etc. Ameyo encourages different kinds of IVR systems such as IVR as self-service, hosted IVR and agent assigned IVR that caters to the different needs of your enterprise. Ameyo’s after-hour customer service and improved first call resolution make it one of the likeable IVR service providers.
Exotel stands as a global IVR service provider facilitating both single-level and multi-level IVR that helps in building an immaculate call flow. Exotel utilizes a scalable and reliable IVR solution for the business with traditional features like constant availability, ease of installation and CRM integrations. A free trial like all other competitors is also provided by Exotel to businesses.
9) IVR Guru
IVR Guru is an innovative and fast-growing IVR Service provider in India that operates an intelligent voice-driven Voice XML platform that provides trustworthy routing of calls, committed processing of calls, call monitoring and various other functionalities adding up to a reliable and flourishing organisation. Some of the interesting features provided by IVR Guru includes lead capture, follow-up notifications, analytical reports, client profiling, recording of calls, and more. IVR Guru is a smart choice for businesses looking for basic IVR solutions catering to sales and marketing.
10) Call Hippo
The very last but not the least for top IVR service provider is Call Hippo. Call Hippo is one of the emergent voice-over-internet protocols (VOIP) service providers that ensures local support to all industry sectors in need of IVR systems. With some of the top brands as part of their clientele, Call Hippo provides a wide range of integration options to 3rd party CRMs and also other applications for the smooth administration of the IVR.